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The Keys to Effective Communication: Using Diplomacy, Discretion and Influence

A key skill possessed by effective executive and administrative assistants is diplomacy, discretion and effective communication. This one-day training session is intended to provide participants with the skills and understanding of maintaining effective business relationships, the importance of communication skills with executives, colleagues and clients, how one should handle sensitive issues, and working tactfully with other employees. Participants in this training program will gain insight into:

  • Learning to handle situations with discretion and authority
  • Building on ones communication strengths
  • The importance of diplomacy in the workplace
  • Managing sensitive information and using tact
  • Using electronic communications effectively