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The Importance of Effective Problem Solving and Decision Making

How do you know if your crew is performing at its best? Do you see potential for improvement but you do not know where to start? This course will provide you with tools for diagnosing your own ‘team' and matching your diagnosis to an intervention technique. Through the use of case studies, class discussion, and interactive sessions participants will address typical concerns including identifying, diagnosing, and resolving problems, making optimal decisions, and using relevant documentation to track progress and evaluate results. Additional topics that will be covered:

  • The Seven Characteristics of Effective Leaders
  • The 5-Step decision making/problem solving process
  • The Group Dynamics Cycle and how it may influence decision-making
  • Decision making and problem solving tools and models and how to appropriately use each