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Reducing Workplace Conflicts and Attitude Problems

This one-day seminar is designed to provide participants with an understanding of the dynamics of workplace conflicts and strategies of how to better manage those conflicts and improve relationships. Participants will gain insight into why unresolved conflicts tend to fester and lead to potentially serious consequences and what you can do about resolving them. The seminar will also focus on dealing with employees that have a 'negative' attitude and solutions on how supervisors deal with this problem. The session will provide participants, through group discussions and small group activities, with a variety of alternatives, techniques, and action plans for effectively counseling employees and for handling difficult employees and situations. Topics covered in this session include:

  • The two basic causes of conflict and how to identify them
  • How to stay engaged on a productive solution focused conversation in spite of distractions
  • Using ‘the right words' to aid in handling difficult situations
  • How to utilize an effective six-step road map to help create the appropriate environment for resolving disputes