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Positive Assertiveness in the Workplace

There is the right way and the wrong way to be assertive. This class focuses on how to be assertive by sending the right signals and getting the right responses. The session provides insight into how you can handle yourself, without appearing to be either shy or pushy. Participants will learn how to get things done, how to better manage conflicts, recognize ones own strengths and weaknesses, and build a positive image. Additional topics to be covered include:

  • Learn various assertive behaviors to use in challenging situations
  • How to assess your stress level and manage that stress
  • Learn how to use assertive communication techniques: verbal, nonverbal and assertive listening
  • Develop an assertive delegation strategy