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Customer Service Phone Skills

In this course, participants will gain a perspective of service excellence from the customer's point of view when conducting business transactions via telephone. Using class discussion and interactive exercises, they develop skills for dealing with customers in various recurring scenarios including service connects, disconnects, technical supports, and billing concerns. The skills learned in this program serve to enhance the performance of all employees who interact with customers via phone, resulting in reduced stress, more efficient utilization of transaction time, and improved customer satisfaction.