When you think of workplace attitudes you must ask yourself the simple question: would you want an employee who is extremely good at his or her job but has a bad attitude or an average employee who has a positive attitude? I believe the overwhelming response would be for the later because we all have learned the hard way that bad attitudes can reduce the effectiveness of ones organization. The fact is that skills can be taught but an attitude is often difficult to change. The question often asked is what is an attitude? To some it’s a mindset, a way of thinking but that’s only partly right. The bigger picture is that an attitude is a habit of thought. It defines how one looks at their world and workplace. What employers want are people with attitudes that think “I can,” not “I can’t.” This one day seminar is devoted to the building blocks that lead to positive attitudes. Our trainer will show participants how to find, keep and maintain an approach that leads to a positive outlook. This highly interactive course includes interactive session as well as self evaluations to help individuals create an open mind and heart to developing a more productive, meaningful work life. This session will look at:
- How does one understand the importance of having a positive attitude
- How to develop and maintain positive feelings and thoughts in the workplace
- How a positive attitude leads to more productivity and a commitment to doing things right
- How attitudes impact and influence those around us
- The relationship between positive attitudes and internal and external customer satisfaction
- Identifying personality and attitudes – our true “colors”
- Creating personality matrix-the value of it
- Emotions and attitudes
- Anger-when, why, how, who
- Attitude “revamp”, a process and project
This course serves as an overview of business organization principles, including structure and operation. Topics covered include basic business economic theory, organizational structure, planning, and productivity. Topics to be covered include:
- The four benchmarks of group/organization dynamics
- Organizational mission
- The C-M-E Triangle and its role in OD
Few would ague that life and work are hard enough without the complications surrounding self-defeating emotions, behaviors, and habits. The multiple forces that bear down on us every day can eventually take their toll. No wonder people often feel anxious, resentful, taken advantage of and even trapped. This one-day seminar is intended to help participants understand how to stay focused on their goals, whether work or personal, while ups and downs occur around them. Participants will gain insight into developing ‘personal’ flexibility to deal with uncertainty and to find meaning in what they are doing. This seminar will focus on the important personal skill of emotional self-control. Participants will learn about what role emotions play in their life, the ways they are expressed, how to manage emotional ups and downs, to deal with stress and how to handle crisis situations. Over the course of the day, the class will learn how to make ‘better’ choices at work and elsewhere, how to practice self-discipline, and control emotionally difficult situations. In addition, others issues to be covered include:
- Build confidence by learning to respond correctly to difficult situations and people
- Explore ones attitudes and how to use anger constructively
- Control how one reacts to emotional situations presented by other people
- Embrace how to ‘let go’ of the old and accept change
- Learn to eliminate habits that tend to pull you down and work against you.
This one-day training seminar is designed to help individuals develop and build decision-making, critical-thinking and problem-solving skills. Participants will learn about various methods for assessing and resolving problems and for understanding the role of inferences and assumptions. The class is intended to serve as a means for building confidence in how to ask the “right questions” and in overcoming the stress that some times accompanies making decisions. Participants will gain an understanding of how to be proactive, more confident, decrease stress, and strengthen ones ability to influence and persuade others. Additional topics to be covered include:
- How to ask questions to get the answers you need
- How to apply creative problem-solving techniques
- Build greater professional recognition through enhanced skills
E-mail and other electronic communication tools have evolved from merely novel ways to communicate with friends and family to universally accepted business tools. More and more customers – both internal and external – are demanding service electronically. However, the way many companies and their employees use these tools – particularly e-mail – has not kept up with this evolution. The instant communication that all electronic media provides along with the sheer numbers of messages and amount of information received electronically means that rules that governed electronic media even two to three years ago are not acceptable now. When the image and the productivity of the utility are at stake, all employees must be constantly aware of how they use this technology to communicate.
- Use e-mail driven service to enhance the entire service experience
- Make service emails more personable & less scripted – establishing rapport
- Understand the most common pitfalls of email customer service & what to avoid
- Understand the importance of choosing words wisely and using correct writing skills since anything sent out can end up posted on blogs and reviews
- Use electronic media to go beyond just answering questions to marketing the utility and placing it in the best and most professional, empathetic and efficient light
- Be better organized and systematic in filing, replying, forwarding or deleting e-mails
- Know when it’s time for a telephone or face-to-face meeting versus an e-mail
On any given day, you look at yourself in the mirror and make a conscious choice to face the day with a positive attitude. That choice can be tough. Few would argue that life and work are hard enough without the complications surrounding self-defeating emotions, stress and the feeling of overwhelming demands. The multiple forces that bear down on us every day can eventually take their toll. No wonder people often feel anxious, resentful, taken advantage of and even trapped.
This one-day workshop will help you understand how to develop a personal action plan that helps you build positive self-esteem that leads to a healthy life. In this two-part session, participants will gain insight into developing personal flexibility to deal with uncertainty and to find meaning in what they are doing. This seminar will focus on the important personal skill of emotional self-control and balance. You will learn about the role emotions play in life, the ways they are expressed, and how to manage the emotional ups and downs that lead to unhealthy stress.
Morning Session Objectives:
- Recognize how you are wired: where you thrive and where you struggle
- Identify your personal stressors and trigger points
- Understand the delicate balance of emotional and logical thinking
Session Length: 3 hours
Afternoon Session Objectives:
- Embrace how to ‘let go’ of the old and accept change
- Personal Growth
- Learn to eliminate habits that tend to pull you down and work against you
- Create an action plan that will help you create balance in all areas of your life
This course is designed specifically for those with administrative responsibility to help increase cooperation and productivity. Topics covered include the bases of organizational power and how to effectively use each to accomplish challenging tasks and meet critical deadlines. Each person will take a personal leadership assessment inventory. Topics to be covered include:
- Understanding the bases of power and influence
- Levels of professional independence
- Principles of “followership”
In this one-day course, attendees will learn about and improve their skill levels in two of the most important elements of their jobs – Minutes and Proof-reading.
Today’s organizations must have records that, in an organized, clear manner, reflect the business of that organization – not just for their own uses but for legal purposes. The person whose responsibility it is to take the minutes and then organize them afterwards for inclusion with the documentation of the meeting must be able to work with the meeting organizer before, during and after the meeting. This course offers hands-on practice in the minute taking and organizing skills that will build confidence and accuracy for the attendees.
Another important skill for any person in charge of communicating in writing within the organization and to key customers and other stakeholders is proofreading – not only of their documents but of the documents of the people they are assisting. Correspondence sent with errors in grammar, structure, spelling, context or content send the wrong impression of the person writing and of the entire organization. Attendees are taught methods for proofreading for a variety of errors and even editing to ensure better document format and content.