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Category Human Resources

  • Anger Management
  • This training course is designed to provide participants with the tools necessary to deal with anger management in the work place, or in their personal lives. Participants will learn about individuals deal with anger, what causes their anger and how they cope or do not cope with anger. The session will explore the causes of anger as well as various anger suppression techniques. Key objectives to be accomplished in this training session are:

    • Identify anger and anger management
    • Discover the role workplace environment plays in individual anger management
    • Learn to “distress” ones life
    • Discover avenues of anger avoidance
    • Participant in group role plays concerning anger in the workplace and anger management
    • Complete a back-at-work action plan and plan to improve participants ability to cope with stressors
  • Attitudes Make or Break an Organization
  • When you think of workplace attitudes you must ask yourself the simple question: would you want an employee who is extremely good at his or her job but has a bad attitude or an average employee who has a positive attitude? I believe the overwhelming response would be for the later because we all have learned the hard way that bad attitudes can reduce the effectiveness of ones organization. The fact is that skills can be taught but an attitude is often difficult to change. The question often asked is what is an attitude? To some it’s a mindset, a way of thinking but that’s only partly right. The bigger picture is that an attitude is a habit of thought. It defines how one looks at their world and workplace. What employers want are people with attitudes that think “I can,” not “I can’t.” This one day seminar is devoted to the building blocks that lead to positive attitudes. Our trainer will show participants how to find, keep and maintain an approach that leads to a positive outlook. This highly interactive course includes interactive session as well as self evaluations to help individuals create an open mind and heart to developing a more productive, meaningful work life. This session will look at:

    • How does one understand the importance of having a positive attitude
    • How to develop and maintain positive feelings and thoughts in the workplace
    • How a positive attitude leads to more productivity and a commitment to doing things right
    • How attitudes impact and influence those around us
    • The relationship between positive attitudes and internal and external customer satisfaction
    • Identifying personality and attitudes – our true “colors”
    • Creating personality matrix-the value of it
    • Emotions and attitudes
    • Anger-when, why, how, who
    • Attitude “revamp”, a process and project
  • Building a More Effective Work Group
  • Almost everything we do in our work is done within the context of a team effort. More often than not, the difficult part facing the person responsible for leading others is inspiring individuals to work together toward a common end or goal. This seminar is designed to assist participants in learning the skills of being an effective team builder, the effectiveness of teamwork, the importance of being an effective team leader. Additional topics to be covered include:

    • Why some teams succeed and others fail
    • Some of the pitfalls of a team
    • What you can do to help your team succeed
    • How to reduce and resolve conflict on a team
    • The results of team members not treating each other with dignity and respect
    • What to do at the first hint of dispute
    • Setting appropriate ground rules for team members
    • Maintaining control
    • Remaining impartial
  • Conducting Effective Performance Appraisals
  • The purpose for this seminar is to provide participants with a clear understanding of the importance of employee evaluations and the process to follow in preparing for and conducting appraisals. The session will focus on the following key strategies:

    • How to prepare for a performance appraisal
    • The things to do and not do in conducting the actual interview
    • What to say and not say in a performance review
    • How to better manage discussion difficulties that arise during evaluations
    • How to keep the evaluation focused and on track
    • The importance of establishing performance goals for employees
    • Setting and conducting follow-up discussions
    • Proper record keeping
  • Conducting Proper Workplace Investigations
  • Protect your organization – know the ins and outs of workplace investigations.
    Whether the issue is a harassment complaint, a threat of workplace violence, employee performance or other workplace dispute – prompt, fair and thorough investigations are essential to your ability to make sound employment decisions and minimize legal risks. This workshop will provide you with practical guidance and actual experience in conducting effective workplace investigations. Participants will learn:

    • The essential elements of an effective investigation
    • Develop strategies for dealing with reluctant complaints
    • Expert guidance on post-investigation issues
    • No-nonsense tips on documenting investigations
  • Controlling Stress and Emotions to Make Better Decisions
  • Few would ague that life and work are hard enough without the complications surrounding self-defeating emotions, behaviors, and habits. The multiple forces that bear down on us every day can eventually take their toll. No wonder people often feel anxious, resentful, taken advantage of and even trapped. This one-day seminar is intended to help participants understand how to stay focused on their goals, whether work or personal, while ups and downs occur around them. Participants will gain insight into developing ‘personal’ flexibility to deal with uncertainty and to find meaning in what they are doing. This seminar will focus on the important personal skill of emotional self-control. Participants will learn about what role emotions play in their life, the ways they are expressed, how to manage emotional ups and downs, to deal with stress and how to handle crisis situations. Over the course of the day, the class will learn how to make ‘better’ choices at work and elsewhere, how to practice self-discipline, and control emotionally difficult situations. In addition, others issues to be covered include:

    • Build confidence by learning to respond correctly to difficult situations and people
    • Explore ones attitudes and how to use anger constructively
    • Control how one reacts to emotional situations presented by other people
    • Embrace how to ‘let go’ of the old and accept change
    • Learn to eliminate habits that tend to pull you down and work against you.
  • Diversity in the Workplace
  • In recent years, our society has become hyper-vigilant with respect to national origin, creed, gender, and religious affiliation. The workplace is not immune to the conflicts that arise as a result of cultural diversity. We all have our own biases but are often unaware of how our biases can lead to serious problems at work. Proactive communication is the key to resolving and preventing conflict, and in a diverse work force, the ability to resolve conflict in a timely and effective manner is critical.
    Diversity can be defined as: “The variety of experiences and perspective which arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, gender identity and other characteristics.”
    So why is it when many people think of diversity, they think first of ethnicity and race, and then gender? Diversity is much broader. Diversity is otherness or those human qualities that are different from our own and outside the groups to which we belong, yet present in other individuals and groups.
    It’s important to understand how these dimensions affect performance, motivation, success, and interactions with others. Institutional structures and practices that have presented barriers to some dimensions of diversity should be examined, challenged, and removed.
    Who Should Attend: Our Workplace Diversity training assists employers and employees in understanding how cultural differences in the workplace can affect work performance and overall morale.
    Course Objectives:

    • Define diversity
    • Recognize stereotypes and the impact they have on the organization
    • Implement strategies to breakdown diversity barriers in the workplace
    • Implement effective communication skills to avoid miscommunication and misunderstandings in the workplace
    • Prevent discrimination in the workplace
  • Document Retention and Destruction
  • With the onslaught of regulations revolving around individual privacy rights, HIPAA (Health Insturance Portability and Accountability Act), lawyer-client privilege and trade secret documents, the destruction of confidential documents has become very important of late. Because identity theft is growing at alarming speed the government is passing legislation to protect consumers and require businesses’ to do “due diligence” in protecting confidential information. The Federal Trade Commission’s new consumer protection law FACTA (Fair and
    Accurate Credit Transaction Act) recently went into effect. This law basically states “any person who maintains or otherwise possesses consumer information for a business purpose” must properly destroy discarded consumer information. Remember what you throw away may cost you your good credit rating, your job and/or your employer millions. Retention schedules are extremely important to a company’s healthy existence. Destroying documents when their life cycle and regulation period is over saves the organization storage costs in many instances. It also protects organizations from having extra information for discovery should there be a lawsuit down the road.

  • Effective Recruiting, Interviewing, and Employee Selection
  • This one-day program is designed to assist participants in avoiding the pitfalls associated the hiring process. The course will provide individuals with insight into how to begin the recruitment process and ultimately selecting the right employee. Participants will learn how to analyze job descriptions and specifications to avoid legal roadblocks. Other items covered include: maintaining records to protect yourself and the company, how to handle face-to-face interaction during the interview, the ins and outs of pre-employment testing, and reference checks. The course will provide you with:

    • How to employ various interview techniques to get the information you want and need
    • Recruitment challenges and trends
    • Preparing for the interview
    • Avoiding the legal traps in the hiring process
    • Learn how to begin and end an interview and ask the ‘right’ questions
  • Harassment and Diversity in the Workplace
  • The first half of this seminar focuses on the issue of workplace harassment. The session is intended to provide participants with a general knowledge of the importance of understanding and eliminating harassment by learning what it is, how it can occur, and how an organization must train its employees to avoid potential problems. Participants will gain insight into the many types of harassment that are present: age, race, sex, ethnicity and gender.

    The second half of the class will engage the issue of how valuing diversity can improve an organization’s internal and external performance. Participants will gain insight into the importance of understanding, accepting, and capitalizing on differences between employees. The class will seek to provide participants with the skills to recognize and respect issues of diversity, the differences in people, and the need to have respectful attitudes toward others. This is an important training session for any organization wishing to develop and maintain a workplace free of prejudice and harassment.

  • HR Metrics that Drive Business Results
  • An organization’s competitive advantage largely depends on the way it manages its largest asset – its people. Yet, too often the metrics used by HR professionals are not linked closely to the measures that drive the business.

    This one-day session is designed principally for individuals involved in human resources leadership. Participants will gain valuable insight of recent court decisions impacting the interpretation of federal and state levels of employment law. This interactive session will teach HR leaders how to create measurements that drive company performance; provide supervisors the tools that help them effectively manage their team and increase employee engagement; and how to prepare the organization for the impact of outward business trends facing the organization.

    Course Objectives:

    • Defining the people metrics that drive your business operations
    • Understand the current business and environmental trends that will impact the employee needs in the future
    • How to create accountability measures that link to your critical HR metrics and business results
    • How to integrate HR metrics as a tool for future workplace planning including retirement readiness, knowledge transfer and succession planning
    • Developing your communication plan for both company leadership and the employee population
  • Human Resource Basics
  • This one-day seminar is intended to provide individuals with a broad overview of human resource issues confronting people in leadership capacities. The class will explore a range of personnel issues from developing job descriptions to selection and hiring practices. Participants will gain insight on supervisory issues such as discipline, training, evaluations and terminations. This session will review the key employment law issues and federal regulations such as discrimination and equal employment law practices impacting organizations. The issue of the importance of developing and maintaining effective policies to guide an organization will also be discussed. This class is important for anyone with supervisory responsibilities. Some of the areas to be covered include:

    • Understanding the importance of developing effective job descriptions
    • Conducting effective interviews, selecting and hiring the best candidate
    • Developing workable employee orientation programs
    • Policy manual do’s and don’ts
    • Key to effective discipline
    • Understanding and reducing violence in the workplace
    • The pit falls of employee terminations
    • Discriminations and equal employment opportunity
    • Handling harassment in the workplace
  • Human Resources and the Law for HR Professionals & Managers
  • This one-day class serves as an update to employment law. The class is designed principally for individuals involved in human resources management. Participants will gain valuable insight into changes that may have taken place at the federal and state levels regarding employment. The courses will cover a wide range of employment law topics and will provide valuable time for discussion and question and answer. Topics to be covered include:

    • Review recent changes in employment law
    • Interpret how these changes will affect the workplace
    • Identify the need for changes in policy and procedures based on changes in the law
  • It’s Not What You Say, It’s How You Say It
  • Does the world seems as if it has turned up-side down, and the daily grind has found you joyless, weary, tired and burned out? Does it feel like everyone around you is whining, moaning and complaining about ….well, everything? Think their attitude is catching? But wait, there’s hope! You can be a catalyst for change by adjusting your attitude and your influence. How can YOU be up in a Down world? The answer is simple: Control your Attitude. In this session participants will review and learn abut the four components for having a positive attitude. The key issues to be covered include:

    • Optimism – Understanding that you have a choice in seeing whether a glass as half full, or half empty.
    • Objectivity – Being honest with ourselves is sometimes very painful; however, it will help your self esteem and lower your anxiety.
    • Deliberation – It takes a conscious effort to change the habits and expectations you have developed over time. You must deliberately focus on creating good habits intentionally.
    • Determination – Never stop moving forward! If you find that you are becoming discouraged or frustrated, then dealing with those feelings becomes part of the challenge. Spend some time deliberately strategizing for getting a better outlook.
  • Recognizing & Dealing with Troubled Employees, Documentation & Conflict Resolution
  • In the real world of today’s workplace, leaders are faced with many challenges – doing more with less, adapting to an ever changing environment and managing employee problems. Unfortunately, the latter takes most of our time. In this session, we’ll identify the clues that reveal potential employee issues and how to address them professionally and legally. Participants will learn what is required for effective documentation and how to communicate expectations of performance. In addition, participants will take away practical tools that will help them to better manage employee conflicts as they arise.

    Course objectives include:

    • Identify the warning signs of the slumping performer
    • Understand the legal requirements of employee documentation
    • Discover the secret language of coaching
    • Learn a practical approach in dealing with employee conflict
  • Safety and Security in the Workplace
  • This one-day program is designed to provide a company and its employees with a base of understanding concerning workplace safety and security involving such keys issues as: robbery, potential violence, kidnapping, bomb threats and more. It is commonly thought that workplace security is a job for management, security patrols, surveillance cameras, and the police. And to some extent it is. But in order to maintain a safe and secure workplace, everyone needs to become involved. The main objective of this training is to teach employees to be aware of security risks and what can be done to help prevent security breaches while at work. Participants in this program will gain insight into measures that can be taken to minimize or prevent harm to themselves or others as well as important do’s and don’ts for potential safety and security issues. Class participants will be involved in role-playing and observation skills-building exercises as well as case studies to improve learning and understanding.

  • Setting Performance Goals and Expectations
  • This course is intended primarily for entry-level managers, supervisors, and team leaders who need to set and communicate performance goals to employees in an effective and professional way. Goal-setting for employees is an important management responsibility. After all, if your team doesn’t know where it’s going, how will it know how to get there? This course will help you develop a systematic approach to setting performance goals and expectations for employees. You’ll see how to establish initial goals that relate to performance objectives and accommodate employee interests. You’ll learn to review and refine your goals continuously, and how to communicate the objectives and behaviors that will help your employees succeed. And, to ensure success, you’ll learn techniques that will help you analyze performance, provide appropriate feedback, coach, and review your employees’ work so that their productivity and also job satisfaction can continually improve. Good employees appreciate clear goals that enable them to achieve and excel; if you can instill this kind of goal-oriented atmosphere in your team, your management skills will be valuable in any kind of organization.

    In this course, you will identify methods to develop a systematic approach to setting performance goals and expectations for employees, including:

    • Define performance excellence
    • Align performance goals and expectations to the organization’s business drivers
    • Define what is meant by SMART goals
    • Develop SMART goals that support the organization’s business objectives
    • Develop measurement systems to evaluate performance
    • Monitor employee performance
    • Provide constructive feedback & effective coaching to maximize employee and business performance
    • Identify critical competencies and behaviors needed for succeed
  • Stop Passing the Buck! Using Accountability that Creates Results
  • How often do you hear someone on your team never seem to take ownership of
    their tasks or “pass the buck” to someone else? It boils down to accountability which can be hard to define in the workplace. In the end, the lack of this important discipline can truly make or break an organization or team.
    Holding employees accountable to the tasks they commit to complete can be difficult if leaders have not followed the right process. In this interactive session, participants will learn the necessary steps in establishing accountability from the moment tasks are assigned. It’s not about difficult or awkward conversations; but without the necessary skills, leaders often struggle in finding the right word or best timing for these uncomfortable conversations. Self-discipline principles will also be discovered in this session. Objectives for this session include:

    • Understand how to set the appropriate environment and expectations with your team
    • Learn how to effectively deal with the finger pointing that takes place when something goes wrong
    • Discover the power of asking the right questions so performance expectations are met
    • Learn the secret of courageously lead a team of diverse individuals
  • Strategies for Overcoming Negativity in the Workplace
  • Have you noticed that some people are always looking at a glass that is half empty or they always feel like they are in a rut, burned out, and beat up?

    This fun and interactive workshop is designed and intended to help people discover how thoughts, feelings and behaviors can affect work performance, relationships, success and self worth. Participants in this unique session can expect to gain valuable insight into what is ‘negativitism’ and how can it be changed in order to make a difference in their life and their workplace. This seminar is designed to help participants break the cycle of negativity and empower them to do what others say is impossible! The concept behind the day long program is to understand that “change is possible and it begins with each of us!” Some of the topics to be covered include:

    • Understand Negativity and its causes
    • The high cost of Negativity in the work place: turnover, lack of trust, burnout, and lethargy
    • Explore the many disguises of Negativity: Blamers, Chronic Complainers, Nasty-Nicers Yes But-ers, Whiners, Procrastinators, and many more!
    • Clearly define Pessimism and Optimism
    • Learn how to replace Negative self talk with positive affirmation
    • Explore the affects of attitude
    • Discuss the importance of Humor in every situation
    • Define Reframing: Getting a new Perspective
    • Acknowledge the power of THANKFULNESS AND GRATITUDE
    • Empower and Energize attendees to bring about change in their own lives
  • Succession Planning: The Key to Building Tomorrow’s Workforce
  • Understanding the depth of your talent pool is critical in today’s business environment. Organizations are “raising the bar” with regards to knowing who their current and future leaders are, and the capabilities they possess. A strategic approach is needed to examine future leadership requirements, assess current capabilities, and determine the steps necessary to close identified gaps. Through a practical hands-on approach, learn about critical decision points and conditions for implementing an effective succession management program. Topics to be covered include:

    • Discover the real definition of succession planning
    • Identify guidelines for assessing your organization’s bench strength
    • Sequence the steps for conducting a systematic evaluation
    • Understand the relationship between talent and performance management
  • Taking Proactive Steps to Eliminate Bullying and Belligerence in the Workplace
  • Workplace conflict is an unavoidable consequence of professional life. Some people are magnets for conflict, while others manage to avoid at-work tangles with co-workers for years. But eventually, everyone has run-ins with someone on the job.
    Conflict is anything but rare. Some sources indicate that human resource managers spend 25 to 60 percent of their time working through employee conflicts. And a University of North Carolina study showed that more than half of workers said anxiety about a past or present conflict with a co-worker cost them time while they were on the clock. More than a quarter of workers said they were less productive because they spent time trying to avoid a confrontation with a co-worker.
    What’s more, violent confrontations and bullying are increasing and 17 states are now considering legislation against workplace bullying. A Society of Human Resource Management study found that more than half of workers said a violent act had occurred at their workplace.
    Of course, work-related conflict should never manifest itself in those kinds of extremes. Understanding how to deal with tense work situations will help you avoid rare violent outbursts. You’ll also better understand how to navigate office politics and become more successful.
    How well you understand conflict resolution can have as much or more impact as your professional job skills in determining the trajectory of your career path. Berate or belittle your opponents and you’ll encounter enemies at every corner — earn the respect of co-workers and you’ll find limitless opportunities.


    • Recognize positive and negative conflict and its effect on the organization
    • Define bullying and belligerent behavior
    • Identify the different interactions styles that make up every organization
    • Recognize your preferred interaction and conflict resolution style
    • Leverage your personal style to improve relationships in the workplace
    • Implement effective strategies to deal with workplace conflict, bullying and belligerent behavior
    • Develop effective, flexible conflict resolution strategies
  • The Art of Reaching Agreement – Even when it seems impossible
  • Have you ever found yourself faced with you seeing the situation one way and a fellow employee sees it another? And you’re both convinced that you’re right and the other person is dead wrong. Pretty common right? Reaching a decision with someone you disagree with can be an unobtainable goal. Yet, being able to handle such situations and move beyond them is essential. This webinar, will help you see through the reasons you disagree so strongly in the first place and work beyond them. Participants in this session will learn why you often don’t understand what is being said and why they’re saying it and how a rocky working relationship can cloud your perspective.


    • Learn the importance of building and developing strong work relationships
    • Understand how to make others feel heard
    • Describe how to find ‘common ground’ in disagreements
    • Discover when to agree and disagree
    • Distinguish the steps for moving beyond disagreements to agreement
  • The Virtual Office – How to Effectively Manage Telecommuting Employees
  • Telecommuting is an option that’s becoming increasingly attractive to employers and employees alike. As companies search for cost effective ways to compete for the best talent available and motivate employees with significant generational differences, many organizations are turning to flexible work arrangements including telecommuting. Employees today are increasingly being squeezed by higher and higher gas prices and long commuting times and they are also increasingly aware of and concerned for the environment. Employers who address these needs and concerns will lead the way in employee engagement and performance. And with today’s technological advances, performance isn’t solely dependent on time on the office, as a matter of fact, employees today can and do work from anywhere at any time. The question is, how do you as a leader leverage that flexibility to enhance motivation, morale and performance.

    As the baby boomers continue to retire, organization’s will begin feeling the effects of a talent war – both in recruiting and turnover, and those employers who work proactively to acquire and retain top talent will be in
    the driver’s seat? Are you prepared to think differently and be flexible so your organization is prepared to not only perform, but outperform expectations?

    In today’s work environment, there are plenty of reasons to consider implementing a Telecommuting Policy or allowing employees to work remotely, including:

    • Green Initiatives
    • Employee engagement
    • Attracting and retaining top talent
    • Increased productivity… and the list goes on

    During this learning session, we’ll help your team explore the following topics:

    • Things to consider when developing an effective policy
    • Motivating and managing remote employees
    • Legal issues to consider


    • Identify the business rationale for implementing a remote workplace policy
    • Identify positions suitable for working remotely
    • Establish meaningful accountability systems to keep employees connected and productive
    • Unlock the secrets to successfully managing a remote team
    • Assess safety and security considerations
    • Understand the legal landmines that exist with telecommuting
  • The Workplace and Harassment
  • This seminar is intended to be delivered on-site and is offered in half-day segments. The program provides participants with a general knowledge of the importance of understanding and eliminating harassment in the workplace. Participants learn that harassment comes in many types, such as age, race, sex, and gender. Participants are exposed to the often-subtle aspects of how harassment enters the workplace.

  • Verbal Tactical Communications
  • Tactical Communication, enables employees to focus on the behavior of others while maintaining their own and others safety and then use Appropriate Presence and Words to achieve a professional purpose. Tactical Communication uses the energy of others to master situations. It contains a set of communication principles and tactics that enable the user to generate cooperation and gain voluntary compliance from others under stressful conditions
    . These tactics are especially useful when dealing with hostile, angry, upset, frustrated or disgruntled people. Participants will learn about how to look creatively at conflict, offering specific, powerful, and usable strategies to resolve tense situations. Employees will learn to respond to situations rather than react to personal feelings. Additionally, employees will come to understand how to deal with difficult people and how to use conflict management tactics to defuse confrontational encounters. Topics to be covered include:

    • Traits Of A Professional
    • The Goal Of The Professional
    • Tools Used To Achieve This Goal
    • Communication: From The Receiver’s Point Of View
    • The Three Survival Truths Of Communication
    • The “Five-Step” Style Of Persuasion
    • How To Recognize When Words Fail
    • The Four Appeals Of Persuasion And The Forty-Six Principles Of Disinterest For Action
    • Tactical Eight-Step” Meet & Greet


    • Enhance Personal Safety
    • Defuse Potentially Dangerous Situations
    • Lessen Stress on the Job and at Home
    • Enhanced Professionalism
    • Increase Productivity
    • Enhance the Organization’s Reputation
    • Decrease Complaints
  • Workplace Attrition: Preparing Your Organization for the Inevitable
  • Our workplaces are undergoing significant and rapid changes within the workforce. We are increasingly being challenged by retirements and resignations which impact how we continue to carry on our daily business. With the ever looming challenge of workforce change and the out bound movement of Baby Boomers and the in bound shift to a younger workforce we must identify means for maintaining continuity and eliminating the loss of valuable knowledge. It is essential that organizations identify means for transitioning their workforce while maintaining service to their customers. While there is no way to be totally prepared for this eventuality, there are actions that can be taken to help mitigate problems. Some of the topics to be covered include:

    Understanding why retention is critical to an organization’s long term operation
    The importance of developing a sense of unity in the workforce
    Leading in a multi-generational workplace
    Motivating employees to share knowledge, expertise, and information.
    Methods for collecting information to prepare for anticipated labor shortages
    Methods for retaining younger and newer employees

  • Workplace Violence Prevention
  • Fort Hood, Arizona, Kentucky, Connecticut… Are you and your company prepared? Do your employees know what violence in the workplace looks like? Would they know who to tell and what to do if they saw it?
    This one day, intensive workshop will guide you through the steps of dealing with workplace violence.


    • Is workplace violence a real issue?
    • What violence looks like in its earliest stages
    • The 3 stages of violence
    • Who the most common perpetrators are
    • Warning signs of violent behavior
    • Workplace violence and OSHA
    • What policies and procedures you should have in place to
    • Prevent acts of violence, and
    • Lessen the severity of those acts that do occur
    • Conducting proper workplace investigations
    • The difference between difficult employees and potentially violent employees
    • Effective termination of difficult employees
    • Tracking incidents
    • Diffusing violence
    • Effective prevention techniques
    • Performance management
    • Training
    • Implementing a violence prevention team
  • You’re Fired! – Terminating Employees the Legal & Right Way
  • Some days, it may seem like someone else is running your business. Market pressures tell you what products to make, laws dictate how you make them and the threat of employee lawsuits keeps you from tossing the bad apples out the door. Certainly, many laws limit your actions as an employer. But knowledge of those laws is power. You can turn the tables on unproductive employees, keep your business profitable and motivate employees without fear of litigation.

    This course will help you stop workplace waste, ensure worker safety and keep drugs out of your business by aligning your leadership expectations with your manuals and policies & practices.
    You’ve worked hard to build your business. This course is designed to keep you in business and profitable. To help protect your business from frivolous, baseless lawsuits, we’ll help train your supervisors and managers to comply with myriad laws yet still enforce effective workplace policies.
    You’ll discover how to make employment laws work for you, not for the workers you fired for cause.


    • Using your ultimate right (and Most Powerful Weapon) – Your Right to Fire
    • Types of Documentation
    • At-Will Employment
    • Making Your Company ‘Sue-Proof’
    • How to Fire a Worker Without Fear of Being Sued
    • Wrongful-Discharge Suits on the Rise
    • Avoiding Implied Contracts
    • Arbitration Agreements
    • Your Right to Test Employees for Drugs
    • Your Best Defense: Prevention
    • Develop a Drug Abuse Policy
    • Setting Up a Drug Testing Program
    • Tread Cautiously
    • How to Combat and Cure Chronic Absenteeism
    • Proactive Steps
    • Developing and Implementing a clear policy
    • Always document absences
    • How to be consistent and fair
    • Use Positive Discipline
    • Supervisors’ Guide to Cutting Absenteeism
    • How to Assess the Impact of Absenteeism
    • How to Derail Discrimination Charges
    • The Long Arm of Title VII
    • Sex Discrimination
    • Equal Pay Act
    • Sexual Harassment
    • Age Discrimination
    • Court lowers the bar on job-bias suits
    • Waivers under the OWBPA
    • Watch out for youth-bias claims
    • Your Ultimate Right Still Survives
    • How to Avoid Getting Sued
    • How to Stop Employee Crime Dead in Its Tracks
    • Don’t Be Naive
    • Inventory Your Vulnerabilities
    • Is Honesty Company Policy?
    • Establish Enforceable Controls
    • If You Suspect an Employee of Stealing
    • Dealing With Workplace Violence
    • What’s Your Responsibility?
    • Beware of Violating the ADA
    • Screen Applicants
    • Dealing With Violent Employees
    • Set Up an Action Plan
    • If You Fire the Person
    • Dealing With the Rights of the Disabled
    • You and the ADA
    • Defining ‘Disability’
    • Making Reasonable Accommodations
    • The Defense of Undue Hardship
    • Essential Functions
    • Workplace Accommodations
    • Penalties for Violations
    • When You Must Give Advance Notice of a Job Loss
    • The WARN Act
    • Who’s Covered?
    • 60 Days’ Notice Required
    • When Is Notice Necessary?
    • Exceptions: Unexpected Events
    • If Notice Isn’t Given