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Category Administrative Professional

  • ADMIN PROFESSIONAL SERIES #1 – If Work Is Like A Merry-Go-Round, It May Be Time To Switch Rides
  • When life gets hectic, it’s easy to get distracted and overwhelmed – and when it’s not, it’s easy to get into a rut! It’s time for some fresh, fun ideas on how to maintain a healthy balance between your job and everything else that matters in your life. You’ll be able to use the things you love to stay motivated and upbeat, no matter what’s going on around you. Plus, you’ll learn some amazing stress-relieving techniques you can use to take a step back, refocus, and re-energize … in a matter of minutes!

  • ADMIN PROFESSIONAL SERIES #2 – Setting Boundaries: Calm, Confident, and Assertive
  • Let’s face it.  Most people want to be liked at work, helpful, a team player. But that does not give others license to take advantage of you.  If you’re not being taken seriously, get railroaded into tasks or projects that are not your job but you can’t say “no,” or if people just don’t seem to listen … this session is for you.

    Discover how to make others see you as the strong, confident individual you are!

  • ADMIN PROFESSIONAL SERIES #3 – “It’s not what you Say, it’s How you Say it”
  • Does the world seems as if it has turned up-side down, and the daily grind has found you joyless, weary, tired and burned out? Does it feel like everyone around you is whining, moaning and complaining about ….well, everything? Think their attitude is catching? But wait, there’s hope! You can be a catalyst for change by adjusting your attitude and your influence. How can YOU be up in a Down world? The answer is simple:  Control your Attitude. In this session participants will review and learn about the four components for having a positive attitude.

  • ADMIN PROFESSIONAL SERIES #4 – The Top 10 Email Dos and Don’ts
  • Today’s administrative professionals live in a cyber world. The vast majority of communication is now done electronically. With over 2 billion emails being sent and received in the U.S. each day, it’s easy for administrative professionals to get buried in an avalanche of messages, respond in haste, or overlook the personal aspect of electronic communication. This interactive webinar helps an administrative professional develop email savvy and acumen that will not only enhance their professional reputation, but that of their managers and the organization. Loaded with tips and suggestions, this program, will also provide practical methods for maximizing email effectiveness and overall productivity. The cost of one lost or misinterpreted email may be too high. Discover proactive ways to tame the fasting growing reactive time waster in today’s workplace.

  • ADMIN PROFESSIONAL SERIES #5 – Emotional Intelligence: The Super Hero Skill that Helps You Work Well with Everyone
  • Sometimes the hardest thing about your job is not your task list – it’s the people! The pressure of work, deadlines and interpersonal conflict can cause employees and managers to react negatively toward each other.  Fortunately, there’s a way that you can make that pain, stress, and frustration go away: emotional intelligence. Learn how EI can help you build relationships, gain respect, project confidence, enhance your credibility … and most importantly, get the results you need as you interact with others.  This business communication skill will equip you to talk with anyone – regardless what their positions or personalities.

  • Develop the Skill of Thinking Strategically
  • Today’s business environment requires that employee’s learn to view decisions from a ‘strategic point of view’. In other words, thinking beyond the basic possibilities and opening yourself to new approaches to problems. Unfortunately, there isn’t a great deal of understanding of what strategic thinking is and how it can lead to new strategies. For that reason this webinar is important to you and your staff. This 60 minute webinar will open your mind to a whole new way of thinking through any challenge or problem you face. You’ll learn how to break down any business situation from a strategic perspective, identifying hurdles, opportunities, hot issues, and constraints. Some of what you’ll get at this webinar are: how to challenge conventional thinking, weigh risks against the potential rewards, understand the drivers, strengths, and vulnerabilities of any situation or business condition.


    • Discover Tools Used by Strategic Thinker’s
    • Identify Strategic Thinking Skills
    • Learn How to Use Strategic Thinking Skills
    • Develop Your Personal Strategic Thinking Abilities


    • Apply skills to plan more effectively and avoid unpleasant surprises and outcomes
    • Describe how to incorporate a greater sense of order in projects and decisions
    • Predict how to make decisions that add value to your organization’s performance
    • Assess how to be more confident in presenting project proposals and ideas
    • Predict how to increase your productivity and satisfaction at work and at home
  • Learn the Keys to Getting Organized
  • Do you feel like you’re buried at work with e-mails to answer, seemingly impossible deadlines approaching, and ever expanding projects on the to-do list? If this looks like your ‘world’ then you need to ‘Learn the Keys to Getting Organized’. In this webinar you will learn stress-busting practical techniques, and strategies for getting organized and taking control. You’ll learn about how to break the urge to keep everything, methods for turning your piles of paper into files to make that desk look neat, alternatives to the “sticky note method” of remembering, making the most out of your workspace, and organize e-mails.

  • Listening: The Other Half of Communicating
  • When two colleagues have an engaging dialogue, they often compete to speak. But, listening more and talking less is crucial for anyone who wants to be successful. Understanding the types of listening, techniques for listening in different situations (i.e. highly emotional, angry, business meetings, lectures), the five-step process for listening, and the techniques for recalling information will greatly improve your ability to influence and lead others, and will open doors to opportunities for upward mobility in your career.

  • Office E-Mail Do’s and Don’ts
  • No one can argue that email is the most popular tool for communicating in the workplace. Like it or not, email is both a time saver and an efficient way to get out a message. As is so often the case with a good thing, email can also have it’s downside. With the ability to be quick and convenient it’s also easy to make mistakes or use a word that sets the wrong tone. The communication techniques you’ll learn in this training session will ensure every email you write says exactly what you intend for it to say. This training is designed to help you better understand how to get your point across, check for phrasing that might change what you’re saying, and most importantly – come across as a professional.


    • Learn the importance of a clear, concise, and specific subject line
    • Understand the most common email mistakes — and how NOT to make them!
    • Know when to send an email — and when it’s time to pick up the phone or schedule a face-to-face meeting
    • How to eliminate wordiness that obscures your message
    • Learn how to gauge the ‘tone’ of your message
    • Understand what to do before you hit send!
  • Understanding Utility Collections & Credit Issues
  • This webinar provides an overview of issues related to collection processes and credit issues in the utility industry – both from a legal aspect and from a human aspect. Attendees will have the opportunity to review their own utility’s policies, procedures and practices while learning about those of other utilities. Challenges will be discussed along with best practice strategies. Also highlighted will be skills to position the utility in a positive manner during negative customer interactions. This class will encourage the participants to review current procedures and past performance to prevent or reduce the number of potentially negative factors in all the processes.