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Category Leadership

  • 101 Low-Cost Ways to Reward Employee Performance
  • Money isn’t everything! A tempting salary may lure hordes of eager applicants to your door, but it won’t keep employees engaged and productive for very long. Employees sign on for the money, but they stay for non-monetary benefits, including opportunities for personal and professional development. This workshop will open your eyes to various types of low-cost informal rewards and recognitions that pump up the morale and productivity volume in your workplace.

  • 5 Keys to Successful and Effective Leadership Series 1 – Communication: Being Effective and Concise
  • All too often we overlook the greatest single barrier to effective leadership. Communicating. We either assume the subordinates know what we want or we muddle the process by lengthy and garbled messages. We fail to listen to our employees and when we combine that with missed opportunities in meetings, we set ourselves up for less than successful outcomes. This is a core building block of a leader. In this session you will discover the reason and rationale of good communication.

  • 5 Keys to Successful and Effective Leadership Series 2 – Performance Feedback
  • OK, I am a leader. Now, what do I do with the performance feedback process? Just produce more paper and let my folks know every year I have to give them this paper chase? No, let’s take a novel approach and help our employees fulfill their needs and at the same time align them with your needs and your organization’s goals. In this session you will begin to march toward effective and meaningful performance feedback methods.

  • 5 Keys to Successful and Effective Leadership Series 3 – Understanding Your People, Their Emotions and Intensions
  • People make up organizations and in order for organizations to be effective, all leaders must step up to the plate and begin to understand emotions ands the “whys” of human actions. In this session, you will develop your awareness of “yourself” and your subordinates. You will get a glimpse at how you determine to use your emotions and your employees emotions and direct them to overall organization goals.

  • Applying Critical Thinking And Problem Solving
  • Critical thinking is a necessary skill managers and supervisors must possess. It involves problem solving to ensure an unexpected situation or dilemma does not hinder organizational accomplishment. Whether you consider yourself a manager, supervisor or leader, the task of applying critical thinking skills will always be a challenge.
    Most daily critical thinking is done on a somewhat haphazard intuitive basis; however, in the world of management, a more systematic process is required for tackling difficult and more complex situations. In this webinar you will discover a process for thinking critically and applying those skills to problem solving and other effective management and leadership decisions.

    Objectives:

    • Identify the situation or problem-ask tough questions
    • Gather information or data
    • List possible solutions
    • Test possible solutions
    • Select best course of action
  • Asset Management
  • Utility companies depend on assets to drive their business. The challenges facing utilities, whether from deregulation, globalization, regulatory requirements, increasingly competitive market, or restructuring has placed business operations on center stage. In order to achieve higher performance, whether measured in terms of revenue growth, profitability or customer satisfaction, companies are out of necessity looking at asset management as a means of maximizing the value of their assets. This one-day course is intended to provide participants with an understanding of what asset management is, why it matters, and what assets should be analyzed.

    Objectives:

    • Discuss how one should plan for the future value of assets
    • Define general assets
    • Apply Field Assets and exposures
    • Explain Rights-of-way
    • Compare Personnel as an asset
  • Develop the Skill of Thinking Strategically
  • Today’s business environment requires that employee’s learn to view decisions from a ‘strategic point of view’. In other words, thinking beyond the basic possibilities and opening yourself to new approaches to problems. Unfortunately, there isn’t a great deal of understanding of what strategic thinking is and how it can lead to new strategies. For that reason this webinar is important to you and your staff. This 60 minute webinar will open your mind to a whole new way of thinking through any challenge or problem you face. You’ll learn how to break down any business situation from a strategic perspective, identifying hurdles, opportunities, hot issues, and constraints. Some of what you’ll get at this webinar are: how to challenge conventional thinking, weigh risks against the potential rewards, understand the drivers, strengths, and vulnerabilities of any situation or business condition.

    Objectives:

    • Discover Tools Used by Strategic Thinker’s
    • Identify Strategic Thinking Skills
    • Learn How to Use Strategic Thinking Skills
    • Develop Your Personal Strategic Thinking Abilities

    Agenda:

    • Apply skills to plan more effectively and avoid unpleasant surprises and outcomes
    • Describe how to incorporate a greater sense of order in projects and decisions
    • Predict how to make decisions that add value to your organization’s performance
    • Assess how to be more confident in presenting project proposals and ideas
    • Predict how to increase your productivity and satisfaction at work and at home
  • Ethics in the Workplace
  • An overwhelming number of American’s believe it is important to work for an ethical company. This simple fact reinforces that business ethics matter in today’s world. When a company fails to make ethical decisions, it affects public distrust, employee loss, and even potential legal issues. However, when an organization is known for its integrity, it attracts the highest caliber of employees and builds strong customer relations and trust. Whether you lead a company, a department or a work crew, making ethically correct decisions requires you to operate in a framework that is consistent with a personal code of values that form a framework for making ethical decisions. This 60 minute webinar will help you to identify and avoid the most common unethical behaviors as well as receive tips and techniques for dealing with unethical behavior from others.

    Objectives:

    • Identify four decision making styles
    • Recognize unethical behaviors
    • Learn the results of unethical behavior
  • How to Create Real Influence as a Leader
  • Let’s face it. There are just some people who seem to have the “it” factor. When they speak, others listen. Sometimes it is because of a job title, but in most scenarios it has nothing to do with the words that appear on their business card. They have real influence that goes beyond personality. In this interactive webinar, we will explore the traits and focused skills that create influence in an organization.

    Objectives:

    • Understand the relationship between office politics and influence
    • Identify the skill set that creates influence
    • Discover the power of raving fans
  • How to Win With Words
  • Business relationships often depend on “getting off on the right foot”. Being able to quickly recognize a person’s behavioral style and interact appropriately are critical to this process. Understanding behaviors shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. Understand the difference between the intent and the impact you and others have on each other—the basic component in conversation. It’s not so much WHAT you say, but HOW you say it that counts.

  • Job Descriptions: Making Them Realistic and Accurate
  • Did you know that a job description that is written correctly can be one of the most powerful managerial tool you have? However, if written incorrectly, you could be faced with legal consequences.

    Often underestimated as a managerial”chore”, the job description is actually one of the most important documents you write for your employees. They serve as the basis for what you expect of your employees, their accountabilities, responsibilities, and how their performance will be measured. Accurate and clear job descriptions are the blue print for success. Not knowing how to develop effective job descriptions can impede key hiring, training, and employee performance opportunities. This webinar will provide techniques for writing job descriptions including how to clarify key job responsibilities, focus on core competencies and communicate performance measurements.

  • Leadership Series 1 – Leader versus Manager: Which are you?
  • Which came first: the chicken or the egg? The answer to that question won’t impact your business. But distinguishing the skills that define leaders and managers is the secret in creating an organization that far exceeds its competitors. In this interactive webinar, participants will be introduced to the 4 critical skills leaders possess and the collaborative relationship between leading and managing. Being successful today requires both, but how and when to be each role makes all the difference.

  • Leadership Series 1 – Leader versus Manager: Which are you?
  • Which came first: the chicken or the egg? The answer to that question won’t impact your business. But distinguishing the skills that define leaders and managers is the secret in creating an organization that far exceeds its competitors. In this interactive webinar, participants will be introduced to the 4 critical skills leaders possess and the collaborative relationship between leading and managing. Being successful today requires both, but how and when to be each role makes all the difference.

  • Leadership Series 2 – Would I Follow Me? The Character Components of Leadership
  • Being a leader implies you have followers. But does it? Following you is a choice your team makes every day despite your job title. In addition, there are levels of followership. The real question is: how far would my team follow me and if given the choice, would I follow myself? In this interactive webinar, participants will explore the character components of what it means to lead in today’s world. This session will challenge each participant to become the kind of leader anyone would want to follow.

  • Leadership Series 3 – How to Create Real Influence as a Leader
  • Let’s face it. There are just some people who seem to have the “it” factor. When they speak, others listen. Sometimes it is because of a job title, but in most scenarios it has nothing to do with the words that appear on their business card. They have real influence that goes beyond personality. In this interactive webinar, we will explore the traits and focused skills that create influence in an organization.

  • Leadership Series 4 – Performance Feedback: Developing the Workforce You Need
  • In today’s busy workplace, performance appraisals are often viewed as the annual mandatory paperwork pile from Human Resources. As a leader with so little free time, are you sometimes tempted to just produce more paper and complete forms as quickly as possible so you can get back to the important parts of your job?

    In this interactive webinar, participants will learn a feedback approach that can really make your day to day easier while at the same time helps your employees improve and aligns them with your needs and your organization’s goals.

  • Leading the New Workforce: Managing Gen X, Y and Beyond
  • As younger generations enter the work force, they bring with them a whole new set of perceptions and values. Sometimes this also brings conflict and misunderstanding. The fact is that most employers are experiencing tension that arises between employees from different generations. In a short timeframe, this webinar is intended to assist individuals in better understanding the key concepts involving the ‘new generation’ employee… how to motivate them … how to direct them … and how to break down any barriers that might develop between coworkers. Participants will find that younger employees bring a lot to the table, including adaptability, creativity, technical ability, and much more. Understanding their values and motivations will help develop a workforce that produces results as well as a positive work environment.

  • Preventing FMLA Abuse
  • While the Family Medical Leave Act helps millions of American workers cope with suffering from serious health conditions or caring for ill family members, there exist the problems of misuse and abuse. Whether you are a supervisor, manage, or HR administrator, you need to understand the law and what should and should not be allowed. This webinar takes a look at the problems associated with workers who seek to take advantage of the law and what the law truly says. This session is designed to provide you with the knowledge that can be used to rein in FMLA abuse and make sure that those who truly need FMLA are the ones benefiting from it.

  • Risk Management and Decision Making: Learning to Optimize Risk and Improve Performance
  • Today’s organizations, more than ever, are focused on ways to achieve greater performance, reduce safety risks, find better ways of promoting change, and seek avenues to increase income. In order to achieve these goals, individuals must employ effective decision-making and task planning skills. The use of Operational Risk Management (ORM) serves as a means of enhancing the decision making process. It is a systematic approach to optimizing risks using the four key principles that govern all actions associated with risk management. ORM is a continuous process for the detection, assessment, and ultimate sustained control of risk while enhancing performance and maximizing organizational capabilities. This one-day session will introduce participants to the principles of ORM, a six step process of application, and each steps key attributes. Participants will utilize the skills learned by applying the information to applicable project scenarios. The session is highly application based and participant interactive. Topics to be covered include:

    • The ORM Six-Step Process
    • Application of a Risk Management Worksheet
    • Use of additional tools for assessing risk in the work place at all levels
    • Learn to minimize unnecessary risks by maximizing the decision making process
  • S.T.O.R.M. (Storm Tactical Operations Remediation Model) Part I
  • This two part webinar is forged from real world storms experienced over a 35 year career in the utility industry. This program will prepare you to respond to the worst case scenarios. S.T.O.R.M. is an ongoing process that keeps your organization ready at all times.
    Objectives:

  • Gain the tools and organization skills to prepare for the worst
  • Protect your people and assets
  • Discover what you have to deal with
  • Look at unique ways to approach and old problem
  • Learn to deal with lodging, feeding, and serving the forces that will restore your system
  • Get you prepared, surviving the storm, and assessing what you really have
  • S.T.O.R.M. (Storm Tactical Operations Remediation Model) Part II
  • This two part webinar is forged from real world storms experienced over a 35 year career in the utility industry. This program will prepare you to respond to the worst case scenarios. S.T.O.R.M. is an ongoing process that keeps your organization ready at all times.

    Objectives:

    • Gain the tools and organization skills to prepare for the worst
    • Learn to protect your people and assets, as well as know what you have to deal with
    • Look at unique ways to approach and old problem
    • Bring you to restoration, clean-up, and debriefing
  • Setting Effective Performance Goals
  • Employees are dramatically more productive when they work towards specific, clearly defined goals in their jobs.

    But how good are you and your managers at setting those goals … and following up?

    Goal setting is the glue that binds subordinates to their managers. This webinar will give you the strategies—and the precise language—to establish compelling, actionable performance goals for any employee.

    In this fun and motivating webinar, you’ll become much more effective leaders and career developers. You and your management team will learn:

    • Six ways to help team members feel more engaged in their work and self-motivated around the office
    • How to retain high performers by developing a realistic and customized set of goals for each employee
    • How to develop an “achievement mentality” that encourages employees to reinvent themselves in light of your company’s changing needs
    • How to tie organizational goals to individual performance
    • The appropriate follow-up intervals and measurable benchmarks to track progress throughout the year

    You and your organization can’t be truly successful unless your employees are. This special webinar will teach you and your team how to set up your subordinates for success and, in the process, you will learn to think, speak, and act like great leaders.

    After all, the greatest gift the workplace offers lies in growing and developing those who are following in your footsteps, and goal setting is the roadmap to get you there.

  • The Art of Reaching Agreement-Even When it Seems Impossible
  • Have you ever found yourself faced with you seeing the situation one way and a fellow employee sees it another? And you’re both convinced that you’re right and the other person is dead wrong. Pretty common right? Reaching a decision with someone you disagree with can be an unobtainable goal. Yet, being able to handle such situations and move beyond them is essential. This webinar, will help you see through the reasons you disagree so strongly in the first place and work beyond them. Participants in this session will learn why you often don’t understand what is being said and why they’re saying it and how a rocky working relationship can cloud your perspective.

    Objectives:

    • Learn the importance of building and developing strong work relationships
    • Understand how to make others feel heard
    • Describe how to find ‘common ground’ in disagreements
    • Discover when to agree and disagree
    • Distinguish the steps for moving beyond disagreements to agreement
  • Trust and Betrayal
  • In today’s workplace, trust is more important an ever. Business is conducted via relationships, and trust is the foundation to effective relationships. Betrayal, or the loss of trust, is the focus of countless workplace scandals, all of which ultimately resulted from a lapse in trust. Yet, trust means different things to different people. Unmet expectations, disappointments, and betrayals are not restricted to only big events like restructurings and downsizings. Trust is broken in subtle ways every day in every workplace.
    This workshop covers:

    • What trust means
    • The Trust of Character
    • The Trust of Disclosure
    • The Trust of Capability
    • How we trust
    • How trust is broken: Betrayal
    • How trust is rebuilt: Seven Steps for Healing
  • Virtual Meetings: A Different Orchestration of Communication, Consideration, Commitment, Cooperation and Course of Action
  • As organizations expand globally, move forward and utilize its time more effectively and with dded efficacy and least cost, we see a movement toward virtual meetings. While this seems a logical approach to achieving the aforementioned goals, several considerations must be acted on to make sure virtual meetings are successful. In this webinar you will gain insight into how to conduct effective virtual meetings for your employees, customers and stakeholders. We will focus on the four elements requisite for successful meetings. Those being communication, consideration, consideration, commitment, cooperation and the meeting’s Course of Action. To achieve this we need to address the generational diversity of the meeting participants, the organization’s commitment to its environmental values, deal with meeting participants feeling of isolation, keep them engaged, evaluating their performance, and focus on the meetings results. Finally, we will address the downside and upside to a virtual meeting.

  • What is Collaborative Intelligence and Why Would You Want it?
  • Collaborative intelligence is the capacity to work with the world around us, not dominate it, fight it, hide from it, ignore it or waste it.

    If you believe that people are made up of many ‘parts’ that make them who they are and what they do, then you can understand ‘collaborative intelligence’. The concept is simple, employees together bring more knowledge, insight, awareness and therefore potential solutions than you do apart. But collaborative intelligence is more than working together as a team. Collaborative intelligence is a process. It requires that people in leadership positions learn what knowledge employees can bring to a problem, what different points of view they have, and how you can share and communicate that information. This webinar will help you discover how you can develop true collaborative intelligence. When you practice the skills you’ll learn, you’ll develop a better connection among team members … improve your interactions and problem solving … and, quite simply, get more done. Consider this training vital for anyone in a leadership role — and critical for everyone expected to work on a team!

    Objectives:

    • Personality dynamics and their impact on collaborative intelligence initiatives
    • How social understanding leads to collaborative intelligence
    • The critical importance of cross-training and how to seek out opportunities for more
    • Understanding your team members and their strengths: documenting breadth and depth of knowledge
    • Creating knowledge bases: great techniques and tools that can make it easier
    • Techniques for seeking out information — and sharing with multiple people
    • True collaboration: the importance of defining the situation rather than just asking questions
    • The importance of social capital in collaborative intelligence
    • Removing the fear factor that leads to knowledge hoarding
  • Workforce Planning: Is this something I should be doing?
  • What will your business look like in 2016? The question may sound too futuristic but in reality, the business landscape will look vastly different in just three short years. The convergence of retirement and the skill sets that can replace those leaving the workforce will create a real challenge for businesses of all sizes. This session will explore how to create a talent plan that underpins your business strategy and ensures the appropriate skills and experience exists across your department or broader organization so the business can sustain well into the future. From talent assessment to applicant selection strategies, participants will learn how to create a team with the right skills for your company’s future success.

  • Would I Follow Me? The Character Components of Leadership
  • Being a leader implies you have followers. But does it? Following you is a choice your team makes every day despite your job title. In addition, there are levels of followership. The real question is: how far would my team follow me and if given the choice, would I follow myself? In this interactive webinar, participants will explore the character components of what it means to lead in today’s world. This session will challenge each participant to become the kind of leader anyone would want to follow.

    • Learn what it means to really follow someone
    • Discover your personal leadership quotient
    • Learn the secret of wearing two hats in your organization