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  • Attitudes Make or Break an Organization
  • When you think of workplace attitudes you must ask yourself the simple question: would you want an employee who is extremely good at his or her job but has a bad attitude or an average employee who has a positive attitude? I believe the overwhelming response would be for the later because we all have learned the hard way that bad attitudes can reduce the effectiveness of ones organization. The fact is that skills can be taught but an attitude is often difficult to change. The question often asked is what is an attitude? To some it’s a mindset, a way of thinking but that’s only partly right. The bigger picture is that an attitude is a habit of thought. It defines how one looks at their world and workplace. What employers want are people with attitudes that think “I can,” not “I can’t.” This one day seminar is devoted to the building blocks that lead to positive attitudes. Our trainer will show participants how to find, keep and maintain an approach that leads to a positive outlook. This highly interactive course includes interactive session as well as self evaluations to help individuals create an open mind and heart to developing a more productive, meaningful work life. This session will look at:

    • How does one understand the importance of having a positive attitude
    • How to develop and maintain positive feelings and thoughts in the workplace
    • How a positive attitude leads to more productivity and a commitment to doing things right
    • How attitudes impact and influence those around us
    • The relationship between positive attitudes and internal and external customer satisfaction
    • Identifying personality and attitudes – our true “colors”
    • Creating personality matrix-the value of it
    • Emotions and attitudes
    • Anger-when, why, how, who
    • Attitude “revamp”, a process and project
  • Controlling Stress and Emotions to Make Better Decisions
  • Few would ague that life and work are hard enough without the complications surrounding self-defeating emotions, behaviors, and habits. The multiple forces that bear down on us every day can eventually take their toll. No wonder people often feel anxious, resentful, taken advantage of and even trapped. This one-day seminar is intended to help participants understand how to stay focused on their goals, whether work or personal, while ups and downs occur around them. Participants will gain insight into developing ‘personal’ flexibility to deal with uncertainty and to find meaning in what they are doing. This seminar will focus on the important personal skill of emotional self-control. Participants will learn about what role emotions play in their life, the ways they are expressed, how to manage emotional ups and downs, to deal with stress and how to handle crisis situations. Over the course of the day, the class will learn how to make ‘better’ choices at work and elsewhere, how to practice self-discipline, and control emotionally difficult situations. In addition, others issues to be covered include:

    • Build confidence by learning to respond correctly to difficult situations and people
    • Explore ones attitudes and how to use anger constructively
    • Control how one reacts to emotional situations presented by other people
    • Embrace how to ‘let go’ of the old and accept change
    • Learn to eliminate habits that tend to pull you down and work against you.