Go Back to All Courses

Category Energy Management

  • Basic HVAC System Operations
  • To provide residential marketing representative (and other participants) with a basic understanding and knowledge of HVAC operations, thus increasing the ability of participants to communicate with HVAC contractors, builders, and home owners effectively in regards to heat pump operations while conducting an in-home energy audit.

    • Efficiency Definitions and Terms
    • Basic Principles
    • Heat Pump Refrigerant Cycle
    • Operating Modes and Sequence of Operation
    • Human Comfort Factors
    • Factors Affecting System Performance
    • Air Distribution System
    • Customer Communication and Reporting
  • Conducting Effective C&I Energy Audit
  • This one-day hands-on course will provide attendees well-defined procedures for conducting commercial and industrial (C&I) energy audits as part of their key accounts program. Among the topics to be discussed include analyzing the customer’s power bill, evaluating the customer’s operating processes, assessing alternatives to conserving energy usage, deploying mathematical methods of evaluating alternatives capital (e.g. present-worth analysis, cost/benefit ratio, etc.), and preparing technical summaries and reports of results.

  • Conducting Effective Residential Energy Audits
  • This course is designed for any utility employee that works with consumers advising them on energy efficient choices. The course will combine classroom and field experience to give attendees an overall understanding of how to conduct an energy audit. Common terminology will be reviewed as well as techniques to be used to audit the consumer’s home. Some of the highlights to be covered are: preparing background information before going to the consumer’s home, preparing the consumer for the audit experience, how to ask questions to get the most information from the consumer, preparing a field report for the consumer by using a template, and explaining how lifestyle choices impact the energy bill.

  • Helping Customers Conserve Energy
  • How many times have you heard: “There must be something wrong with my meter!” Or, “There is no way that I used that much energy, I am never home!” This course will provide you with the tools that will help deal with these and other challenging situations in a positive manner. During the class you will learn how to: calculate the energy cooling usage of heat pumps and air conditioners, demonstrate the heating energy differences between heat pumps, electric furnaces and space heaters, measure energy usage at the meter with a stopwatch and calculator, learn which are the main sources of energy consumption in a consumer’s home, diagnose problems that may not be obvious to the consumer, and the basic steps of calculating energy usage for different consumer appliances. Participants will receive a chart that provides the average energy usage of consumer appliances and simple formulas to calculate energy usage.

  • Theft of Service: Minding the Meter Cash Register
  • This one-day program is designed to be a proactive approach to the age old problem of theft of service. The program is designed to help participants learn what can be done to reduce theft of service, how to analyze the extent of loss due to TOS, how to develop clear and unambiguous policies and procedures regarding TOS, how to effectively communicate your policies and procedures with your customers, how to initiate preventative TOS actions; and how to train personnel in TOS preventative measures. This program has appeal and interest to all employees involved in preserving the security of a utility’s revenues. Some key issues to be discussed include:

    • Scope and dynamics of the theft of service problems
    • Issues that may cause a customer to steal utility service
    • Creative methods to catch power thefts
    • Utility metering, accuracy, maintenance and testing
    • Resolution of theft cases: fines, punishment, and legal action vs. a ‘slap on the wrist’